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Focus Is Your Friend: How to double down on marketing that matters

Marketing matters, but some marketing efforts matter a lot more for your business than other efforts. If you want to learn the secrets of doubling down on what matters for your business, this is the podcast for you. Get advice from experts on how to focus on the marketing, events, PR, social media and email marketing that will move the needle for your business and brand. Stop trying to hope your resources are going to the right places and decide to focus on what matters, with Focus Is Your Friend.
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Focus Is Your Friend: How to double down on marketing that matters
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Mar 23, 2017

Kevin Craine is a professional writer and editor, an internationally respected business analyst, and an award-winning podcast producer. Kevin's podcasts have been heard around the world, including the award-winning "Everyday-MBA.com" where he interviews best-selling authors about success tips and techniques that you don't learn in business school. He is the host and producer of "Bizcast" on C-Suite Radio and his interviews feature today's best thought leaders. He is the producer behind podcasts for Epson, Canon, IBM and Kelly Services, among others. Kevin has also been the written voice for some of North America's leading brands like IBM, Kodak and Intel, along with a long list of individuals and start-ups from a wide variety of industries.  

“Good writing is good business.” - Kevin Craine

What you’ll learn about in this episode:

  • Why strong writing is a skill that students need to focus on more than ever
  • Mistakes companies make when they hire writers and content developers
  • Why you must get clear about the purpose and audience of your message
  • The seven characteristics for knowledge leadership content
  • How to use podcasting very effectively and blend it into your bigger plan
  • Setting your podcasting expectations correctly
  • How to deliver scripted content in a way that doesn’t sound scripted
  • Podcasts that Kevin loves
  • How to learn from other podcasts

Ways to contact Kevin:

Mar 21, 2017

In spite of starting her career in accounting, failing IBM’s entry level sales exam, being given a territory that had never bought anything, and being told she couldn't sell without an engineering background, Kendra Lee entered the sales profession and proved those naysayers wrong. She turned her knowledge of numbers into her own approach to lead generation taking her to the top 1% of sales professionals in each IT company she sold for. She founded KLA Group, a sales and marketing agency, to consult, train and Do it For You so others, too, could beat the odds in sales and marketing and get more customers.

Under Kendra’s direction, her organization has assisted entrepreneurs, business owners, executives, marketers, and salespeople for over 20 years in penetrating SMB markets in just 12 weeks, increasing referrals more than 328% in just 7 weeks, and multiplying new client acquisition more than 31% year over year.

Kendra is the author of the award-winning books “The Sales Magnet” and “Selling Against the Goal.”  

“Marketing can only go so far. At some point, a salesperson still has to pick up the phone.” - Kendra Lee

What you’ll learn about in this episode:

  • The relationship between sales and marketing
  • Why companies with strong marketing don’t have to spend as much sales time on prospecting
  • How to successfully nurture leads while using tools like CRM systems
  • Why anyone can learn to sell -- and Kendra’s tips for learning to sell
  • The role of introverts and extroverts in sales and marketing
  • Why marketing can only go so far
  • Why you need to have salespeople involved in marketing campaigns
  • How to maximize your resources and grow marketing dollars to have more to spend on bigger projects
  • KLA’s Recognition ROI infographic

Ways to contact Kendra:

Resources:

Mar 16, 2017

Libby leads the client services team at IDMLOCO, a digital strategy agency at the intersection of public affairs and marketing. With more than ten years of digital agency experience, Libby understands not just how to develop and implement successful campaigns, but also how to deliver exceptional communication and service to her clients.

A native Midwesterner, Libby has previously built and led digital agency teams for Campbell Mithun, AdFarm, and Flint Group, where her work for Blue Cross Blue Shield of North Dakota earned a PRSA Silver Anvil. In 2012, Libby developed and taught the first class on social media for professional communicators at Minnesota State University - Moorhead.  

“Dedicate at least 10% of staff time to learning, R&D, and development because that makes your processes, ideas for clients, and everything else that you do stronger.” - Libby Hall

What you’ll learn about in this episode:

  • How to figure out what kind of website is right for you or your clients
  • Using your website budget and putting enough money into the top of the funnel so that people actually get to your website
  • How to serve all the different audiences your website needs to serve
  • Why big companies should use the kinds of tools that small entrepreneurs use like ClickFunnels, Leadpages, Wordpress templates, etc.
  • Figuring out what the first action you want people to take is and filling your funnel with those people
  • Why you need to segment your lists when you test out lead sources like Facebook ads
  • Why you need to spend money on both running a program and measuring that program

Ways to contact Libby:

Resources:

Mar 14, 2017

Today we’re going to talk about #Hashtags. How do you use them -- and how do you use them well?  

“Make sure you know what your hashtag means before you use it.” - Lee Caraher

What you’ll learn about in this episode:

  • Where the hashtag came from
  • How to use hashtags to get into the flow of a conversation
  • How to create a great hashtag
  • Why you need to know the hashtag rules for each platform
  • How to make sure your hashtag means what you think it means
  • Making sure the hashtags you use match the kind of content you produce
  • Why you should never “hashtag spam”
  • How many hashtags are acceptable per social media platform
  • Tools you can use for hashtag research
  • Why hashtags on Instagram are different than on Twitter

Resources:

Mar 9, 2017

So many books, so little time! We’ve taken the guesswork away by highlighting the best books you need to read this quarter.  

“Each of these books has five nuggets that you can apply to your programs today that can help you have better results by next quarter.” - Lee Caraher

What you’ll learn about in this episode:

  • Why you and your team should read books together
  • “Pre-Suasion” Robert Cialdini’s book about why the moment before you deliver your message is so crucial
  • “Influence” Robert Cialdini’s essential book about how to get people to say yes
  • "Google Analytics Breakthrough" Feras Alhlou, Shiraz Asif, & Eric Fettman’s book that covers everything you need to know about Google Analytics
  • “Hug Your Haters” Jay Baer’s book about why you will learn so much from people who complain (and the negative cost ignoring them has)
  • “Contagious” Jonah Berger’s book about the difference between content that goes viral and content that doesn’t

Resources:

Mar 7, 2017

Julie developed Saison Beauty to bring together her passion for luxurious skin care treatments, eco health-friendly products, and holistic health.

Prior to launching Saison, Julie spent 20 years as a global brand marketing and e-commerce executive at leading companies across several industries including beauty and skincare, retail, fashion, food and beverage, and consumer electronics.

Most recently Julie was the marketing director for Gap Online International, overseeing the marketing of the Gap Europe, Gap Japan, and Banana Republic Europe e-commerce sites. While at Gap Inc., Julie also worked for the Gap Inc. Direct Marketing Strategy and Old Navy Online divisions.

Julie also worked with a number of other global brands and companies including Shu Uemura, Aveda, The Body Shop, Elle Magazine Interactive, Cosmopolitan Magazine Interactive, Fox Interactive (The Simpsons, Die Hard, The X-Files), Mattel Interactive (Barbie, Hot Wheels, Matchbox), Peet's Coffee & Tea, Hitachi Home Electronics and NEC Electronics.  

“Whatever is the easiest to execute that is going to give me the highest result, that’s where I tend to lean my focus on.” - Julie Kim

What you’ll learn about in this episode:

  • Saison: Julie’s company that she started to educate people about seasonal skin care
  • Why understanding your customer is crucial (especially when you’re working with limited resources)
  • Informing content marketing strategy through SEO research
  • Google Trends: how to use this fantastic tool to find the top queries for your niche keywords
  • How to create content that matches top trends
  • Google Data Studio: a new tool from Google that Julie has been utilizing for tracking data
  • How to figure out what social media platforms to focus on and why you must cater to them individually
  • Why you should focus on high-impact, low-effort projects when you can
  • Why you should leverage and lean on your community

Ways to contact Julie:

Resources:

Mar 2, 2017

Kristen Ruby is the CEO of Ruby Media Group, a full-service Public Relations and Social Media Agency in Manhattan. Ruby is one of the preeminent social media experts in America. Ruby is a pioneer in the world of social media and tech trends and is a frequent on-air contributor to FOX Business, Good Morning America and countless other networks. Kris was chosen by the Business Council of Westchester as the youngest “40 Under 40″ Rising Stars. Most recently, Ruby has been featured on Bravo as “one of the pre-eminent social media experts in the field.” For more information or to book Kris Ruby for a segment, visit www.krisruby.com.  

“You should hire a PR person if you really want someone to package your brand properly and get you out there.” - Kristen Ruby

What you’ll learn about in this episode:

  • Kristen’s article “Top 10 Signs You Shouldn’t Hire a Publicist”
  • Why a publicist cannot get you instant, overnight results
  • Why you shouldn’t hire a publicist if you don’t want to do any work
  • Why you need to dedicate the time to do the thinking required for thought leadership
  • Some of the unrealistic expectations placed on outsourced PR that isn’t placed on in-house PR
  • Why you shouldn’t do PR because you want to be famous
  • Why a good PR person cannot accept money for a story they know won’t get place
  • Why PR cannot solve inherent business issues
  • Why you have to be willing to drop everything when the journalist is ready
  • Reasons that you should hire a PR person

Ways to contact Kristen:

Resources:

Feb 28, 2017

In our final episode of February, we look back at some of the best social media and storytelling lessons we learned this month from Heather Hawkins, Liz O'Donnell, and host Lee Caraher’s solocast about activism.  

“When your business and your message do not line up, you’re at risk. It’s marketing’s job to make them line up.” - Lee Caraher

What you’ll learn about in this episode:

  • Why you need to start telling your story (Heather Hawkins)
  • How to start telling your story if you’ve never done it (Heather Hawkins)
  • Why you have to get so good at telling your story that telling it becomes second nature (Heather Hawkins)
  • Why your story must be told from an authentic place (Heather Hawkins)
  • Don’t be tone deaf: why you can’t post “normal” content during inappropriate times and why you must turn social off when something hits (Liz O’Donnell)
  • How to use Twitter Moments and Trending Topics to stay on top of current events on social (Liz O’Donnell)
  • Why you need to up your social game (Liz O’Donnell)
  • Listening to what others are saying on social media (Liz O’Donnell)
  • FACE: why frequency, authenticity, consistency, and engagement are the key to building trust (Liz O’Donnell)
  • Why you need to be able to walk the walk with your activism (Lee Caraher)
  • Why you need to fully flesh out your company’s point of view (Lee Caraher)
  • Why you need the infrastructure to manage the result of becoming an activist company (Lee Caraher)
  • Why you need to prepare your social media before you take the activist plunge (Lee Caraher)
  • Why you must thank the supporters of you and your activism (Lee Caraher)
  • Why there’s no turning back once you get into the activist arena and what your future will look like once you take the plunge (Lee Caraher)

Full interviews:

Ways to contact Heather:

Ways to contact Liz:

Feb 16, 2017

Heather helps companies in the wellness and outdoor industries elevate their brand message to increase the positive impact they have on their consumers and communities. She believes a thoughtful communication program is about more than just volume, it's about identifying who matters most to your company in order to reach them in an authentic way. With an ever-expanding arsenal of earned, owned and paid communication tools, it's more important than ever to match the right consumer to the right channel and the right message for the past two-plus decades, she's been doing just that for consumer brands including CLIF Bar, Camelbak, Sega of America, Bell Helmets, Sony Computer Entertainment, Maroon 5 and more. She’d love to hear how she can help you, too.

Away from her laptop, she's an endurance junkie who lives and breathes the wellness and outdoor lifestyle-- trail ultras, road marathons, triathlons, Mudders and more. If it sounds like a miserable way to spend a Sunday morning to most sane people, it's probably right up her alley. She’s also a lifelong learner, certified personal trainer and fitness nutrition coach who loves to geek out on the finer points of sports nutrition and physiology.  

“Focus on one thing and see what the results are before moving on to the next thing. Otherwise, how do you know what moved the needle for you?” - Heather Hawkins

What you’ll learn about in this episode:

  • Why an authentic founding story is a great marketing tool, how to tell a great one, and what you should focus on if you don’t have that founding story
  • Why you need to work on telling your story until you can tell it naturally
  • Why authenticity is key in telling your story
  • How to educate your consumers about what you do well and not have it feel self-serving
  • Why it’s okay to adapt the way your company does business when new research comes out
  • Why you should focus on one initiative at a time

Ways to contact Heather:

Resources:

Feb 14, 2017

Activism is the new black for brands in 2017. What does this mean for you?  

“Walk the Walk. Don’t profess a point of view that your company can not back up with policy or facts.” - Lee Caraher

What you’ll learn about in this episode:

  • The increase of company activism under President Trump
  • The Super Bowl ads that were politically charged and presented the points of view of different brands
  • Why activism is a business decision that brands are making and the financial consequences those decisions are having, positive and negative
  • Why you have to be able to back up what you’re advocating for
  • Why consumers will look behind the curtain and why this matters
  • Why you need to fully articulate your point of view
  • Why you need to make sure your web team is ready for the outcomes of your activism
  • Why you must thank your supporters
  • What you have to think about for the future after entering into the activism arena

Resources:

Feb 9, 2017

We liked her so much we kept talking!

Liz O’Donnell is Double Forte’s Chief Content Officer, responsible for the firm’s and its client’s digital marketing and social media strategies. She blogs regularly for the agency on the dynamic world of social media, digital communication and being heard in a very loud world.

Liz is the author of Mogul, Mom & Maid: The Balancing Act of the Modern Woman, a book that picks up where other business books leave off – understanding the impact women’s personal lives have on their careers and the ways business can support working women. Her website WorkingDaughter.com supports women who are balancing caring for an aging parent and their career. She is a frequent speaker and consultant to women who want to thrive and the organizations that want to reach and mobilize women.

Active in her community, Liz is a member of her town’s warrant and finance committee and co-founded Women in Democracy, a non-partisan organization that encourages women to run for local office.  

“Instagram is not Insta-gram anymore. Instagram is a portfolio of the best stuff.” - Liz O'Donnell

What you’ll learn about in this episode:

  • Liz’s 7 New Year's resolutions for communication in 2017
  • Posting with intention: figuring out your cornerstone messages
  • Being spontaneous and relevant on social
  • Leveraging your great content
  • How to earn trust through engagement
  • Why you must do live video
  • Why you need to figure out how to have fun with social media
  • Twitter auto DM’s: why you need to stop doing them
  • Why you have to keep an eye on your analytics
  • Why you need to have a podcast -- or at least be a guest on podcasts
  • Why you need to cut down on the business speak
  • Automation tools: why you can’t do all of your social media manually
  • Why you should blog less in 2017
  • Tips for making the most of LinkedIn, Facebook, Instagram, Twitter, and Snapchat

Ways to contact Liz:

Resources:

Feb 7, 2017

Liz O’Donnell is Double Forte’s Chief Content Officer, responsible for the firm’s and its client’s digital marketing and social media strategies. She blogs regularly for the agency on the dynamic world of social media, digital communication and being heard in a very loud world.

Liz is the author of Mogul, Mom & Maid: The Balancing Act of the Modern Woman, a book that picks up where other business books leave off – understanding the impact women’s personal lives have on their careers and the ways business can support working women. Her website WorkingDaughter.com supports women who are balancing caring for an aging parent and their career. She is a frequent speaker and consultant to women who want to thrive and the organizations that want to reach and mobilize women.

Active in her community, Liz is a member of her town’s warrant and finance committee and co-founded Women in Democracy, a non-partisan organization that encourages women to run for local office.  

“If you’re going to do communications the way that you did them in the past, you might as well whisper.” - Liz O'Donnell

What you’ll learn about in this episode:

  • How President Trump has changed everything with Twitter
  • Don’t be tone deaf: why you can’t post “normal” content during inappropriate times and why you must turn social off when something hits
  • Why you need to be tuned into Twitter Moments and Trending Topics
  • Why now is the best time to up your social game
  • FACE: why frequency, authenticity, consistency, and engagement are the key to building trust
  • Platforms vs. third party tools: what should you be using to judge trends
  • What to give interns -- and what to not give them
  • Why you need to be really careful when you try to bring in humor
  • When to play it safe -- and when playing it safe is the wrong move
  • How to choose your social media platform

Ways to contact Liz:

Resources:

Feb 2, 2017

Doris Hobbs is an accomplished, published writer, marketing and media consultant with a successful history of leading her clients to deliver business results and sale solutions.

Doris understands all aspects of today’s complex media and marketing landscape given her 10+ years of experience across traditional and digital publication platforms, integrated media with a digital focus, publishing and social media marketing.

Doris is recognized around the world for helping luxury brands get published in magazines, elevating social media presence, where she provides modeling, product placement, brand marketing, skilled writing, and professional photography. Her past clients have obtained multiple pages within a number of premier magazine publications which have included cover exposure, exclusive profile interviews and profitable media campaigns.

She writes and models on topics of business, branding, fashion news, and style trends for a number of publications, not to mention, her own website at www.richinlovefashion.com.  

“If you’re not being authentic, it’s going to show.” - Doris Hobbs

What you’ll learn about in this episode:

  • What makes the luxury category different from other brands
  • How Doris helps her luxury brand clients set the right price point
  • Why authenticity is the #1 most important thing for any brand
  • Why you need great photography on your Instagram feed
  • Why you can’t do social media on the fly
  • How to use one project to launch another one (and why this is the best way to maximize limited resources)
  • Why -- if she could do anything -- Doris would expand her business into motivational speaking
  • Doris’ Type 1 Diabetes diagnosis and how she didn’t allow it to control her
  • Why you need to keep the 5-by-5 rule close to you (if it won’t matter in 5 years, don’t give it 5 minutes of your time)
  • Doris’ cross media marketing strategy that gives her clients the most bang for their buck

Ways to contact Doris:

Jan 31, 2017

In our final episode of January, we look back at some of the best lessons we learned this month from Ian Garlic, Sarah Anderson, and Dave Karraker.  

“When is the last time you went on Twitter and just listened to what your customers are saying about your brand?” - Lee Caraher

What you’ll learn about in this episode:

  • Why listening is the biggest skill that you can teach your team
  • The campaign Lee created just by listening to her customers at SEGA that had more traction than SEGA’s competitors without creating a new product
  • Why you need to tell the right story at the right time (Ian Garlic)
  • Collecting your customers’ stories (Ian Garlic)
  • Why you can’t assume your audience is who they’ve been in the past (Sarah Anderson)
  • Using your intuition when working with data (Sarah Anderson)
  • Why you shouldn’t take no for an answer and should just negotiate until you get what you want (Sarah Anderson)
  • Listening with your eyes and paying attention to how people are interacting with your product (Dave Karraker)

Full interviews:

Ways to contact Ian Garlic:

Ways to contact Sarah Anderson:

Ways to contact Dave Karraker:

Jan 26, 2017

Lizz approaches life as she approaches every challenge, as an opportunity to be awesome and she delivers on this Sequence core value every time.

As Chief Creative Officer and founder, Lizz brings her deep passion for creativity and hospitality to Team SEQ. Multi-talented with an aesthetic eye, you’ll find Lizz ensuring flawless execution, beauty and unparalleled customer service at every turn. Whether gracing the cover of Meetings & Conventions Magazine or speaking on the finer points of Creating a Run of Show for the Event Leadership Institute, Lizz is often called on to share her perspective and wisdom delivered directly with a dose of fierce wit and signature sarcasm. As a young leader in the industry, Lizz rapidly rose through the ranks at international events agency Global Events before moving on to develop her own brand of big-meets-boutique agency by founding Sequence.

Lizz has dazzled clients at USA TODAY Sports, Moët Hennesy, StarKist, The Travel Channel, Toy Industry Association, Women’s Bond Club, Hospitality Sales and Marketing Association International, and The Wharton School.

Lizz resides in Sunnyside with her sweet baby Rosemary (aka Rosie J. Boo Bear), awesome husband (Pat, aka John), and turtle (Igor, Queen of the Red Eared Sliders).

“If it was all about data, then IBM’s Watson would be running all of our marketing. It’s not, and it requires judgment.” - Linda Popky

What you’ll learn about in this episode:

  • Social media and live events: how the two are different yet work well together
  • Keeping people engaged during live events
  • The biggest mistake people make with live events
  • Why you must give people something unique
  • What makes an event a success
  • Why you must always do dry runs
  • How Lizz would take limited resources to make more happen

Ways to contact Lizz:

Jan 24, 2017

Buckley Barlow works with forward-thinking organizations, teams, executives, and investors to meet growth goals: increasing sales and revenues, improving customer retention and repeat visit rates, reducing shopping cart abandonment, streamlining sales processes, and other strategic and tactical initiatives across the digital growth marketing spectrum.

His growth models syncs product, engineering, data, growth, marketing, and sales divisions to drive sustainable growth.

He owned (and later sold) two full-stack marketing agencies which handled startups and Fortune 500 companies, with customized solutions for every client. In addition, he has built and sold ventures in the medical, SaaS, software, technology, marketing, web, media, and consumer product industries.

Buckley was an early growth team member of an Inc. 500 company, which he helped grow over 100,000% (from $51k in revenues to over $60mm) in a few short years before being recruited as COO of a publicly traded sports management company.

For the last decade, he has consulted with various Private Equity Groups (PEGs) and emerging growth companies. He handles sensitive and confidential information on a daily basis, and is well-versed in the communication protocols and compliance issues relevant to publicly-traded companies.

In addition, Buckley blogs at In The Know, a learning path hub for forward-thinking organizations and teams, and my content often ranks #1 on Google.

He is the author of “The Growth Code: The Key to Unlocking Growth in any Modern Business.”  

“Omnichannel is where everything is blended. It’s this amazing experience.” - Buckley Barlow

What you’ll learn about in this episode:

  • What growth really means
  • How to do the press release so it works today
  • Why you need to niche and segment your marketing
  • Blending outbound and inbound marketing
  • Why entrepreneurs have a leg up on brands when it comes to jumping onto new platforms
  • Using customer-centric data and why you need to use psychographic data if you want to understand the full story
  • How mobile devices blend online and offline activity
  • Omnichannel marketing: why every part of a brand must come together to form a cohesive whole
  • Why processes need to change for Omnichannel to work
  • Why you can’t teach strategy

Ways to contact Buckley:

Jan 19, 2017

Linda is the founder and president of Leverage2Market® Associates, Inc., a strategic marketing company that helps organizations transform their business through marketing. She is the author of the forthcoming book Marketing Above the Noise: Achieve Strategic Advantage with Marketing that Matters (Bibliomotion, March 2015).

If it relates to marketing, Linda has done it. Her expertise includes corporate marketing, communications and messaging, marketing team development, facilitation, sales training and support, partner and channel programs, market sizing and intelligence, field marketing, marketing operations, industry/market development, and product marketing.

She has architected leading edge customer loyalty and retention programs with a focus on improved business efficiency, customer advocacy, and quality and has a reputation for strong leadership and team management, as well as strategic program development and delivery skills.

Linda has an MBA and a BS in Communications from Boston University. Her work with business process improvement includes a study mission to Japan on Employee/Customer Loyalty. She served as a charter member of the Conference Board Council on Customer Strategy, and was a member of the Council on E-Business Strategy.  

“If it was all about data, then IBM’s Watson would be running all of our marketing. It’s not, and it requires judgment.” - Linda Popky

What you’ll learn about in this episode:

  • Why you shouldn’t try to target everyone
  • How to find your market by narrowing by behavior rather than demographics
  • Why it doesn’t need to be perfect
  • Learning what makes marketing different in different countries
  • Focusing on the thing that will move your business forward a mile instead of the five things that will move it forward an inch each
  • Why marketing isn’t all about the data
  • Why the hard work comes after the launch, not before
  • Books that Linda recommends
  • How to stay on top of the innovations that you need to pay attention to and how to know what to ignore

Ways to contact Linda:

Resources:

Jan 17, 2017

A 25-year-veteran of the interactive entertainment industry, Sarah Anderson joined 2K, a publishing label of Take-Two Interactive, in May 2005. As the Senior Vice President of Marketing she leads global Marketing and Communications efforts for 2K. Under her leadership, the 2K team has published some of today's biggest games and established franchises, including critically acclaimed titles from the Battleborn, BioShock, Borderlands, Civilization, Evolve, Mafia, NBA 2K, WWE 2K and XCOM series. Sarah has applied her understanding of the audience and quest for innovative marketing techniques that deliver results, to the marketing and communications of hundreds of games.

Sarah has a BFA in graphic design from Paier College of Art and an MBA in marketing from the Graduate School of Management at the University of San Francisco. In her spare time, she might be found enjoying the Bay Area's live music scene, taking a bootcamp class or being a lacrosse mom.  

“We don’t take no for an answer. If we want to do something, we figure it out.” - Sarah Anderson

What you’ll learn about in this episode:

  • What 2K does and what Sarah does at 2K
  • What 2K’s audience looks like
  • The rise of the female gaming audience
  • Figuring out the flows of different audiences
  • Looking at behavior vs. demographics
  • Finding influencers to grow your brand
  • How 2K’s “scrappy lean team” utilizes the different channels available to them
  • Balancing data and gut instinct
  • Why you shouldn’t take no for an answer

Ways to contact Sarah:

Jan 12, 2017

Ian Garlic brings over 15 years of inbound marketing experience, deep knowledge of commerce and understanding of current market trends. With the ability to capitalize all of your current assets and come up with countless quality ideas for your online marketing, Ian is a prime mentor for upcoming marketing gurus.

Currently, Ian is the CEO of authenticWEB, a multi-talented online agency based Orlando, FL. His team works daily on exquisite website designs, innovative marketing strategies, outstanding video production and top rated search engine optimization.

“If people only marketed with their customers’ stories, they would have brilliant businesses that no one could take away.” – Ian Garlic

What you’ll learn about in this episode:

  • Identifying your ideal customer
  • Key performance indicators: how to use KPI to keep yourself on track
  • What good SEO looks like
  • How to use limited resources to their full potential
  • Why you need to be ready to pivot
  • Ian’s must read books for business and marketing
  • Why you need to start collecting your customers’ stories

Ways to contact Ian:

Jan 10, 2017

In his role at the US division of Gruppo Campari, the world’s sixth-largest premium wine and spirits company, Dave’s days are focused on creating consumer relationships through engagement, sharing, conversation, and education all of which leads to advocacy. His duties cover influencer relations, public relations, social media, events, licensing, philanthropy, partnerships, and celebrity marketing. Campari America’s 30+ brand portfolio features SKYY Vodka, Wild Turkey, Grand Marnier, Cinzano, Aperol, and, of course, Campari. Dave has more than two decades of marketing and communications experience working on some of the world’s most engaging brands, including Sony, Virgin, Martha Stewart, Stoli, Makers Mark, Microsoft, Kmart, and Sega. A former television reporter for NBC and CBS, his most humiliating moment came from his appearance on Wheel of Fortune (he didn’t win).

What you’ll learn about in this episode:

  • Dave’s career story
  • Why Dave and Campari America threw out their standard marketing and started embracing their bitter drinks
  • Amplify and Reward: Dave’s strategy for promoting people that promote Campari America
  • Negroni Week: Campari America’s week-long national charity event
  • Making sure your advocates are really advocates and not just fans
  • How to turn fans into advocates
  • Why price doesn’t build equity
  • Why you need to spend time on your social channels every morning
  • Listening to what your audience wants from you
  • Why you should put your resources into the best thing

Ways to contact Dave:

Jan 5, 2017

Jason Swenk is a sought-after advisor who guides marketing agencies through a proven framework for increasing their business.

Fresh out of college Jason was off to work for Arthur Anderson. He quickly realized that it was not a good fit. Although it was not part of the plan, he decided to change direction, quit his day job and launch a digital agency that quickly grew to a multi-million dollar operation working with brands such as AT&T, Hitachi and Lotus Cars. After 12 years of steady growth, they caught the attention of bigger agencies and sold the agency in 2012.

Now, Jason leads JasonSwenk.com, a unique consultancy helping marketing agencies start, scale, enjoy, and sell their digital agencies by applying the exact proven formula he used.

Jason generously shares it all as a frequent guest on popular radio and podcast shows. He has been featured as an expert in top media publications such as Entrepreneur and Inc. Magazine. Plus, he currently hosts two podcasts that are available for download and subscription on iTunes:

  • The Smart Agency Master Class Podcast, dedicated to providing tactics and strategies to agency owners and decision makers that cut through the BS, focus on exactly what works and what doesn’t.
  • The #AskSwenk Show, a live broadcast with questions and rapid-fire answers about agencies, marketing, entrepreneurship and business based on a lifetime of building successful, multi-million dollar companies.

What you’ll learn about in this episode:

  • Why — if you’re positioning your agency as the superstar — you are doing it wrong
  • Why — if you don’t have enough time — you’re not charging enough
  • Why you shouldn’t do an RFP unless you write it
  • Knowing where you’re going (and why it’s so important that your employees do as well)
  • Positioning your agency with the right story
  • Learning to offer your product or services in the right order
  • Prospecting strategies (inbound, outbound, and strategic partnerships)
  • Sales systems
  • Systemizing the delivery of your products and services
  • Systems for operating your business
  • Strategies for being an effective leader
  • The big difference the very successful agencies and the rest of them
  • Why you need to give things away for free
  • Why you can’t ever believe you’ve figured it out
  • Why you don’t have to be first
  • Why Facebook is the most powerful networking tool out there

Ways to contact Jason:

Jan 3, 2017

Recently named Master of Innovation by Chase Bank and Fortune magazine, bestselling leadership and innovation speaker Scott Steinberg is one of the world’s most celebrated business speakers, futurists, and strategic innovation consultants, as seen in 600+ outlets from CNN to TIME and The Wall St. Journal. The author of Millennial Marketing: Bridging the Generation Gap and Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate and Succeed Despite Uncertainty, the Fortune 500 calls him a “defining figure in business and technology” and “top trendsetter to follow.” As the CEO of management consulting and market research firm FutureProof Strategies, he helps clients of all sizes better understand emerging innovations and trends, and cultivate competitive advantage on the back of them. An award-winning provider of keynote speeches, workshops and seminars for Fortune 500 businesses, non-profits, associations and educational institutes, he’s partnered with many leading organizations to deliver game-changing leadership, education, and change management programs.

What you’ll learn about in this episode:

  • Mistakes people make working with and marketing to Millennials
  • How to hone in the Millennial tribe that you want to target
  • How to conduct A/B testing with targeting batches of Millennials
  • Why you need to have alternate ideas ready for when messages don’t resonate
  • Why your message needs to work across devices – and be tailored for different platforms
  • How Gen Z is different from Millennials and what that means for the future
  • Why you need “experts” (these aren’t usually the people who have been in marketing the longest)
  • How to stay on top of every place your audience lives
  • Using your brain to cleverly spread your resources to the max
  • Why Millennials connect with stories
  • Why to connect with Millennials, you have to actually talk to Millennials (yes, this actually happens)

Ways to contact Scott:

Dec 19, 2016

In our final episode of 2016, we look back at some of the best lessons learned from Marketing experts KQED’s Michael Lupetin, Evernote’s Greg Chiemingo, and PayPal’s Janet Ball. We also share a big announcement for how this podcast will be changing in 2017 so that we’ll be able to bring you much more valuable content.

What you’ll learn about in this episode:

  • Why most companies don’t actually put their audience first — and why they absolutely should (Michael Lupetin)
  • The 10 levels of audience engagement (Michael Lupetin)
  • Why you need to make a decision where to put your resources and why it’s okay if that decision doesn’t work out (Greg Chiemingo)
  • Why have to take enough time to figure out if you plan is working or not (Greg Chiemingo)
  • Why you need to listen to what your customers are telling you that they want (Janet Ball)
  • Why you can’t mistake intuition for marketing (Janet Ball)

Full interviews:

Ways to contact Michael Lupetin:

Ways to contact Greg Chiemingo:

Ways to contact Janet Ball:

Dec 16, 2016

This week we sharpen the saw with a few golden nuggets from InterviewConnections.com’s Jessica Rhodes’ interview. We also focus on why it’s so important to spend time doing things you love.

What you’ll learn about in this episode:

  • The value of podcasting
  • Why you don’t need to have a big audience for your podcast to be successful
  • Different kinds of goals you can have with your podcast
  • My goal for this podcast
  • Why it’s so important to stick with your podcast after starting it
  • Finding a hobby that you love
  • Some hobby ideas if you’re struggling to think of them
  • “Writing That Works; How to Communicate Effectively In Business

Resources:

Dec 12, 2016

Jessica Rhodes is the founder and CEO of InterviewConnections.com, the premier Guest Booking agency for podcasters and guest experts, and she is the acclaimed author of RockThePodcast From Both Sides of the Mic!

Jessica is also the host of Interview Connections TV, where each week she helps her viewers rock the podcast from both sides of the mic. She hosts/co-hosts three podcasts: Rhodes to Success, The Podcast Producers and The Parenting Rhodes. The Podcast Producers was selected by Apple as a How to Podcast show in iTunes and has also been included in the syllabus for a course about podcasting and audio journalism at Western University in Ontario, Canada.

Jessica is has been a speaker at Podcast Movement, Podfest.us and Dream Business Academy. She lives in Rhode Island with her husband and two kids.

What you’ll learn about in this episode:

  • Why you should start a podcast
  • The steps you need to take to get a podcast started
  • Why anyone in your company can be your podcast’s host — even an intern — if they have the right voice for it
  • The equipment and software you need to host a podcast (and what you really don’t)
  • Why downloads aren’t the best barometer of success
  • Why you should interview your current clients (and where to find other guests)
  • What makes the content of a podcast great
  • Why marketing is the key to growing your audience
  • Why you don’t have to make your podcast your entire business to achieve success
  • Jessica’s three podcasts
  • How Jessica helps her clients get booked on podcasts

Ways to contact Jessica:

Resources:

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