Digital marketing and online customer service are broken, and Jay Baer brings the repair kit.
Jay has created five multi-million dollar companies and was recently inducted into the Word of Mouth Marketing Hall of Fame.
He is the President of Convince & Convert, a consulting firm that helps the world’s most iconic brands like The United Nations, Nike, 3M, and Oracle use technology to gain an unfair competitive advantage.
A New York Times best-selling author of five books, Jay is also the host of the acclaimed Social Pros podcast. His latest book Hug Your Haters is on Lee’s must read list for all marketers, communicators, and CEOs.
He’s also an avid tequila collector and a certified barbecue judge.
“What has changed everything is that now customer service is a spectator sport. People can see if you’re good at customer service or not.” - Jay Baer